bb365's Privacy Policy

1 Types of Information Collected

bb365 may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport details (when identity verification is required)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Browsing activity on the site and session duration
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Game history and betting records
• Bonus and promotion usage details
• VIP tier status and points

2 Methods of Data Collection

We collect information in the following ways:

• Directly provided: Information you give us yourself during registration, login, or when contacting support.
• Automated collection: When you use our platform, our servers automatically record technical information.
• Cookies & tracking: Our website uses cookies to help improve your browsing experience and ensure security.
• Third parties: Limited information may be received from partner service providers during identity verification or payment processing.

3 Purposes of Data Use

bb365 uses collected information only for the following purposes:

3.1 Account Management

Information is processed as needed to create, verify, and manage your account. This includes age verification, identity confirmation, and account security.

3.2 Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction history.

3.3 Platform Improvement

Analytical data is used to enhance the gaming experience, resolve technical issues, and improve site performance.

3.4 Customer Service

Our 24/7 support team uses the necessary information to help resolve your issues.

3.5 Legal Compliance & Security

Information may be used and retained to prevent fraud, comply with anti-money laundering regulations, and meet other legal obligations.

4 Data Sharing & Third Parties

bb365 never sells your personal information for commercial purposes or shares it unnecessarily with third parties. Data sharing may occur only in the following limited circumstances:

• Payment processors: Minimum necessary information is shared with authorized payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Technology providers: Server hosting, cybersecurity, and game software providers — all of whom operate under strict confidentiality agreements.
• Legal authorities: Information may be provided to government authorities pursuant to a court order or as part of a lawful legal process.
• Fraud prevention: We may cooperate with investigative agencies where necessary to protect the safety of users or the platform.

Outside the circumstances listed above, no information is transferred to any third party without your consent.

5 Data Security Methods

bb365 follows industry-standard technology and practices to protect your information:

5.1 Encryption

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data transfers between your browser and our servers secure. Stored data is also protected through encryption.

5.2 Access Control

Only authorized personnel can access your information, and every access is recorded. Staff receive regular security training.

5.3 Security Audits

Our systems undergo regular security testing to identify vulnerabilities and resolve them in a timely manner.

Transmitting information over the internet can never be made completely secure. We work to ensure the highest level of protection, but in the event of any security breach, you will be notified immediately.

6 Cookie Policy

bb365 uses several types of cookies:

• Essential cookies: Required to maintain login sessions and for basic site functionality. These cannot be disabled.
• Functionality cookies: Used to remember your preferences such as language and settings.
• Analytics cookies: Used to understand which parts of the site are used most and to improve the experience.
• Security cookies: Help detect and prevent fraudulent activity.

You can reject non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit site functionality.

7 Data Retention Period

bb365 retains your information only for as long as necessary:

• All account information is retained while the account remains active.
• Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial transaction records are retained for a defined period for accounting and legal purposes.
• Once the retention period ends, data is securely deleted or anonymised.

8 Your Rights

As a bb365 user, you have the following rights regarding your own information:

8.1 Right to Access

You may ask us at any time what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, immediate deletion of some information may not always be possible.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or analytical purposes.

8.5 Right to Withdraw Consent

If you have given consent for a specific type of data processing, you may withdraw that consent at any time.

To exercise any of the rights above, please contact our support team.

9 Protection of Minors' Data

bb365 provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors. If we become aware that a minor has inadvertently created an account, that account and all associated information will be deleted immediately.

If you suspect that a minor is using our platform, please notify our support team.

10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be processed or stored on these servers. Regardless of where data is held, the protection standards described in this Policy are maintained, and bb365 is accountable for ensuring proper protection of the data.

11 Policy Changes & Updates

bb365 reserves the right to amend or update this Privacy Policy as needed. For any significant changes:

• A notification will be sent to your registered email address at least 30 days before the change takes effect.
• A clear notice of the change will be displayed on the website.
• Continued use of the site after the new policy takes effect will indicate your agreement to the revised policy.

You are advised to review this policy regularly.

12 Third-Party Websites

If our platform contains links to third-party websites, bb365 is not responsible for any information you provide on those sites. Each third-party site has its own privacy policy; it is your responsibility to review them separately.